Emirates nbd or its staff will never ask you for any sensitive information like account number card number online mobile banking password cvv pin or otp. We issued query credits to entities that submitted one time queries continuous queries and continuous query renewals between march 1 2020 and april 14 2020 in response to the temporary query fee waiver to support users efforts in combating the covid 19 pandemic. June 11 2020 the june insights answers query credit questions explains how to query and report temporary privileges and employees provides resources for uploading electronic documents and answers a reportability question.